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Shopping Guide

Delivery Areas

  • The product will be shipped by Express Mail Service (EMS). There is no other shipping method.
  • Here is the list of countries we can ship our products to.

 

Payment Methods

    • Payment can only be done in Japanese Yen with single payment with the following credit cards:
      VISA, MasterCard, JCB, AMEX, Diners Club.
  • The name of the credit card account holder need to be same as recipient.
  • We are not responsible for any troubles caused by the purchase by an agent.

 

Fees

  • Customer is responsible for shipping and handling fees.
  • Shipping and handling fees vary depending on the product and quantity of the order. Please confirm the fees on the screen of “Confirm order”.
  • Applicable customs and import duties may be charged after the parcel reaches its destination. We are not responsible for the payment of the custom duties or quarantine procedures.

 

About Delivery

  • The product will be shipped by Express Mail Service (EMS). There is no other shipping method available.
  • You cannot specify the delivery time.
  • Your shipping status can be checked on the Japan Post Co. Ltd. Website.
  • Please check here about delivery time. 

 

Quantity and monetary purchasing limitations

  • This website is only for individual buyers. Orders will not be accepted if the product will be commercially re-sold or given away.
  • The order may be cancelled if it’s considered too large and intended for commercial sale.
  • The maximum order is 200,000 JPY excluding shipping and handling fees. The order more than 200,000 JPY may be cancelled without any notice.

 

Return and Exchange Policy

  • Returns and exchanges are not accepted due to damaged or lost products during shipping.

 

Copyright

  • All Rights Reserved. All materials that are included in or are otherwise a part of sites, including text, graphics, logos, icons, photographs and software are owned by YAWATA. The site contents may not be copied,reproduced, modified or reused without the express permission of YAWATA or content providers.

 

Temporary Suspension of the website

  • On occasion the website will be temporarily suspended for a maintenance.

 

About handling of personal information

When the Yawata Corporation operates its shopping website, we respect that your personal information belongs to you and we promise to handle it carefully and sincerely.

When you wish to purchase products on our site, please read the Privacy Policy below carefully before registering your personal information.
Please fill out the required items as we need this information to provide services such as sending goods, information, billing, and so on. While registration of your personal information is not mandatory, please note that you will NOT be able to shop on our site if you do NOT fill out the required items.

1. Respect for Privacy

Yawata Corporation respects the privacy of our customers, employees and all parties concerned and handle personal information confidential. In order for you to get the best service we can provide, we will continue to work hard at all times.

 

2. Company Compliance Policy

We comply with all relevant laws and regulations of the jurisdictions in which we do business and act in accordance and with good integrity. We will comply with the applicable laws, government policies and other standards concerning personal information protection, and will endeavor to protect the personal information we collect.

 

3. Personal Information Management
Yawata has established a management framework to protect your personal information and has assigned the Director of Customer Services as the person in charge. We comply with the company’s regulations regarding acquisition, use and provision of proper personal information (including taking measures to insure it is not used beyond the scope of its intended use) and promise to manage your personal information appropriately.

 

4. Purpose of Use of Personal Information
Personal information acquired by Yawata for shopping on our site shall be used for the purpose of receiving orders, shipping products, billing and usage analysis for the site.

 

5. Handling of Personal Information upon Delivery
Yawata entrusts delivery operation to Japan Post Co., Ltd. and subcontracts customer information to them. We require that Japan Post sign a strict non-disclosure agreement beforehand and we conduct necessary and adequate supervision and guidance.

 

6. Handling of Credit Card Information
Yawata does not hold the customer's credit card information ,which is necessary to settle payments for products and services provided.

 

7. Disclosure to Third Parties
Yawata will not disclose your personal information to any third parties without your provided consent. However, Yawata reserves the right to use or disclose to a third party any information without a customer’s consent, if it is required by any laws and/or regulations.

 

8. Use of Cookies on This Site
On Yawata website, there are pages that use a technology called "Cookies" to improve the features of our service we provide. “Cookies” are small data files that your browser places on your computer or device. It is used for the function of the shopping basket in Internet shopping, and we use customers’ IP address, choice of browser, domain name and number of access for the following purposes:

 

  1. 1.To improve the content, appearance and utility of the site.
  2. 2.To conduct marketing activities such as checking browsing history.
  3. 3.To use as statistical data ( an individual cannot be identified by the data) for research and analysis.
  4. 4.To identify customers in order to improve usability upon re-login.

    If you wish to do so, you can choose to reject or block the cookies set by Yawata or the websites of any third party suppliers by changing your browser settings. Note, however, that if you reject the use of cookies, the shopping site will not work properly.
    Please read our Privacy Policy for managing personal information.

 

9. Service for Receiving Requests for Disclosure, etc. and Enquiry

When Yawata receives requests for disclosure of personal information we have from the person himself/herself or his/her agent (including notification of purposes of use, disclosure, correction, addition, or deletion of an individual’s personal information, or an individual refuses use or provision of personal information to third parties) , we will take prompt action to process the request. To request Disclosure, etc., please contact us:
【Enquiry for Personal Information】
  • Customer Services: Email: info_eng@yawata.tv
  • Business Hours: 9:00 – 17:00/Monday to Friday (Closed on weekends and holidays) (Japan time)
  • Address: 498-2 Nihongi, Yonago City, Tottori Prefecture 689-3541
  • Person in Charge: Director of Customer Services